argos taken money but no order confirmation
Today it has been 14 days, and still no money. I then received a delivery on the following Wednesday. Thousands of households can get 150 free cash for grocery bills, Martin Lewis issues warning to mobile phone users who pay more than 9 a month, News Group Newspapers Limited in England No. I explained that my head was about to explode and wanted to speak with manager as I wanted this sorted out immediately as I was in no mood to keep repeating myself. i would also advise to contact Paypal as they may be able to speed this process up ". They need to cancel the order from their end so I wouldn't wait 10 days. Another customer said a 500 gift card payment had been processed despite the order not . I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. All recommendations within this article are informed by expert editorial opinion. They run security checks on the payment and then release it back to your account. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Thanks LOL. I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. 1999-2023 PayPal, Inc. All rights reserved. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. After a moments thought she mumbled that they could send a 5 gift voucher as a gesture of good will. I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. i asked has he never heard of that spelling. There is no communication between them, or with the customer. argos taken money but no order confirmationgranville ny property taxes. We said it is not right when they are willing to accept returns before but on this item you refused. I asked whether in the circumstances they were willing to offer any compensation. The complaint has been investigated and resolved to the customers satisfaction. In normal circumstances this would not happen (sounds hopeful) and our internal findings show that the correct item was issued out to you. This can take up to 7 working days. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to 400. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Argos standalone stores are currently closed while branches in Sainsbury's supermarkets are open for collection orders only, Video explains how you set up your Argos gazebo, Independent Press Standards Organisation (IPSO). Tell me is this the way that such a large corporation should behave and are they even acting legally. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. How on earth does that work? he said no. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Well there is no order as per se but you know what I mean. I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. View our online Press Pack. Sports pages oneills on every Gaelic top. I have been without my laptop for two months now. For other inquiries, Contact Us. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). tyrell fuimaono sister; missing 411: the hunted wiki Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I PURCHASED AN IPOD NANO ( SILVER ) IN FEB OF THIS YEAR ITS BEEN RETURNED AND REPLACED TWICE DUE TO FAULTS, THE MOST RECENT ON SATURDAY 9TH MAY. I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. I should add that I also paid an extra 2.95 for a Saturday delivery slot (delivery before 1pm). Shocking! An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. I was told all line managers had finished their shifts and i would have to ring again in the morning. Sep-10-2015 03:59 AM. We decided to cancel our order, and go to Ikea (as we should have just done in the first place). All Rights Reserved. argos taken money but no order confirmation. I then took screenshots of the chat and contacted Monzo. I didn't know whether I was going to be sick or have a heart attack or both (! This will surely increase the credibility of your complaint. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. entertainment, news presenter | 4.8K views, 28 likes, 13 loves, 80 comments, 2 shares, Facebook Watch Videos from GBN Grenada Broadcasting Network: GBN News 28th April 2023 Anchor: Kenroy Baptiste. The operator said my daughters card would be re credited immediately and could only apologize. Its the biggest name in ulster. Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical ", Another shopper asked: "Perhaps you can return the 140 you have taken from my account with no order created? Order confirmation may take a couple of hours during busy periods. I had to pay 117 for a repair they carried out to the screen. I have searched for this model all over and do not see any relevant link other than argos. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation ), then finally told that 'Lisa' had gone home and I would have to speak to her Monday. argos taken money but no order confirmation. 'Uncorrectitude'? It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. I am not even given the chance to order alternative bed! I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. After assuring her that it was them who had terminated the call which she denied and a short 2 way banter ensued with her not wanting to take responsibility. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. They have 500 euro and I have nothing. You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. On the payment says Order Expiry Date : 10 days from the payment date . 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. and asked exactly where this left me. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. I never received an order acknowledgement email and there is no Fast track order on their systems. DIGITAL CAMERA (which I wouldn't even expect my 7yr old to be satisfied with), which was worth a WHOPPING29.99! By browsing this website, you consent to the use of cookies. This can take up to 7 working days. yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . Very clever! She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) I spoke to Citizen's advice, who informed me that Argos (if the legal team were backing 'Lisa's' actions) were breaching all sorts of Trading Standards Acts and that I should just wait until Monday as they would not be able to justify holding onto my money any longer than that. after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) And finding it uses more power than a laptop! When I queried this, she explained that, although I had received the item on Saturday 28th, I had not called about the mix up until Wednesday 2nd. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Had I known I would have exchanged it there and then! (That they charge you more for!) So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. Please feel free to write in and let us know that you dispute our decision (the fact that she was much easier to deal with than 'Lisa', did not make the situation any easier). Posted by July 3, 2022 wildest police chases spike on argos taken money but no order confirmation July 3, 2022 wildest police chases spike on argos taken money but no order confirmation Editor, Marcus Herbert. We have checked our stock levels on the camera and they are correct; these are stored in a secured room. On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. Iconic discount shop to shut its doors next month - is your local affected? First things first, please check your Junk folder as it might be waiting for you there. Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. Surely each item is sent in one box, or at the same time? Contact them if you contact c.a.b they will give u time to sort it yourself but if its not resolved they can step in and escalate it! In the end she handed the hone to her manager as she was getting nowhere. 1999-2023 PayPal, Inc. All rights reserved. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. Not mentioning asking for my money back on endless calls. Bank cant help me. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. If you've been charged, we'll automatically refund your money back to your bank account and you should try placing the order again. Can I pay online using my Argos Business Account card. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver. Will do that, but has anyone else experienced the same with Argos? I too have been ripped off my Argo's they just want your MONEY! "You are not responding to DMs [direct messages] no live chat no way of getting though on phone.". My bank statement shows they took 5 payments though, but I have no order confirmation and can't see what went through on their website. Anyway, I explained the situation again, through gritted teeth and demanded to speak to this 'Lisa', but nobody seemed to be able to tell me who she was and I was asked to call back with a surname as "Lisa is a very common name and we have at least six here". End of ridiculous conversation. Nice excuse for them, I suppose, so they can't deliver what IS available, because nothing is! It could not have been plainer that the days of, 'the customer is always right' are long gone, instead having been replaced by Argos with, 'sc**w the customer and see how much extra money we can make from them'. I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. Uncategorized ; June 21, 2022 argos taken money but no order confirmation . This has never been the case before as Argos always accepted returns. I went to Argos to buy a bed, then went to the counter and placed my order. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". If we can be of any further assistance (are they taking the p***? Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. argos taken money but no order confirmation. Well, lets first get the original payment back that would be a good start! I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. The customer service team I found to be rude and unhelpful, and think it's acceptable for someone to have to wait 2 weeks to have the issue resolved. I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . ), but Will was very apologetic and offered to have the goods collected and a refund issued, but it was likely to take up to two weeks. and would get back to me. ), then queried the fact that the package had been torn down two sides and put back together again with at least two different types of tape. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. To comment on this thread you need to create a Mumsnet account. The UK website is much better though, completely updated design. But if it happens again please bring this up. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). I questioned whether it was normal practice for them to take money for goods they were not actually prepared or able to supply. I had this last week, I got charged twice and only received one order confirmation. Argos.ie is 1990s, All charges were corrected this morning. For customers who've got their items but want to return them, Argos has extended its refund policy. Editor, Marcus Herbert. The laptop had never even left the house and had only been used in a correct manner at all times. They have an online promo code TECH10 available for 10% off that expires midnight today so I took advantage of that. "Ive now lost money and have no idea how I can get my daughter's birthday presents. If it's been two hours since placing your order, and you haven't had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. Were really sorry for any inconvenience this might cause. Comments #2 11-01-2021 2:00pm. Argos - Argos Staff could not find items I wanted to buy. We often link to other websites, but we can't be responsible for their content. 3 weeks ago i bought laser hair removal system from argos i had asked casier this prodact 30 days guarantee she said ofcours look at the screen you can chang and i live in England short time for learn English my English not wery well now, im still learn but ARGOS stole my money and they are played whit me i spoked costemer sevice staff she didnt looked the prodact and she decieded to exchange 10 minuts later i went to home bring more many she said to me we havent got any other prodact keep your prodact this is yours for healty reasons we didnt do any think i never used i never opened but they didnt chec they dont no what they are doing I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . Another customer said a 500 gift card payment had been processed despite the order not going through. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I am sorry that you are not happy with your order and I can assure you that we have fully investigated the matter of the camera, whereby you have stated that you received a Vivitar V188 3MP Camera. She sheepishly said good bye and call ended. Old thread, but I have the same issue. i tried to buy a shed for 208 n kept being told my card was not authorised, after trying 5 times, i decided to abort the mission.No email confirmation or text of purchase as per usual.Next morning I checked my bank and 1040 had been taken by Argos so phonecalls ensued only to be told after 19 mins waiting that there is no recollection of any order or payment, so they transferred me to an automated phone that wanted my confirmation Number which obviously I havent got, so im still waiting to get my 1040 back.This is Argos..