pasadena water and power login
MyMeter Entities and its third-party providers ("Vendors") do not monitor, endorse, edit or screen your Submissions, although MyMeter Entities its Vendors reserve the right to do so, and neither MyMeter Entities nor its Vendors shall be liable for your Submissions. In order to access it, you will need . For purposes of this Agreement, such payment processor will be referred to as a "Vendor.". Power Emergencies 626.744.4673. IN NO EVENT SHALL MYMETER ENTITIES BE LIABLE FOR ANY FAILURE, INTERRUPTION OR ERROR WITH RESPECT TO ANY ASPECT OF THIS WEBSITE OR THE OTHER MYMETER ENTITIES, INCLUDING THE AVAILABILITY OF ANY FEATURE OR FUNCTIONALITY. The Distribution Charge recovers the cost of delivering electricity from our receiving station at the edge of the City to you. Please enter the House Street Number of your Service Address. 626.744.4005 If the account number, expiration date or other information of any credit or debit card account associated with your subscription Service changes, MyMeter Entities recommends that you update it as soon as possible. . In addition and without prejudice to any other remedy available to MyMeter Entities, MyMeter Entities may immediately terminate this Agreement if you breach any term of this Agreement or other operating term set forth by MyMeter Entities in the MyMeter Entities. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. MyMeter Entities may bill your credit or debit card at the time the Services, Merchandise, Tickets or any other products offered via the MyMeter Entities are ordered or shipped, and the appropriate Vendor may bill your credit or debit card at the time your Tickets are ordered or shipped. If you don't want to receive these, you may change your preferences by accessing your profile section within your Website account. This Privacy Policy is applicable to this Website. ALL PURCHASES ARE SUBJECT TO PRODUCT AVAILABILITY. MyMeter Entities may change the terms of this Agreement at any time, and your use of this Website and/or the other MyMeter Entities after such changes are posted will mean that you accept them. Pasadena Water & Power has upgraded its online account management to better serve you. You further agree that you are solely liable for any and all costs, claims, demands, investigations, liabilities, losses, damages, judgments, settlements, costs and expenses, including attorneys' fees, connected to or arising from your breach of any representation or warranty, or other violation of this Agreement. A temporary password will be sent to your email on file. Call customer service for help: (626) 744-4005. If MyMeter Entities determines, in its sole discretion and judgment, that your Submissions violates, or may violate, any of the terms of this Agreement, MyMeter Entities reserves the right to (a) refuse to allow you to upload information or otherwise transmit material; (b) remove and delete your Submissions; (c) revoke your right to use this Website, the Public Forum; and/or (d) use any technological, legal, operational or other means available to enforce the provisions of this Agreement, including, without limitation, blocking specific IP addresses or deactivating your registration on this Website or the Public Forum. You represent that your Submission is an original work by you or that you have all necessary rights in it and to submit it to MyMeter Entities under the terms of this Agreement. You are using a browser that may not behave correctly on this site, please update your browser. Copyright 2023 Pasadena Water and Power. You hereby agree to indemnify and hold the MyMeter Entities harmless from all claims, liabilities, damages and expenses (including attorneys' fees and expenses) arising out of or relating to: (A) your use of this Website, the other MyMeter Entities, the products, Merchandise, Tickets and/or Services purchased via this Website or the other MyMeter Entities; or (B) any alleged breach of this Agreement by you. Name on Account: Enter your name EXACTLY the way it reads on your bill and make sure to include your middle initial if used. Pasadena Water and Power ("PWP") , is a not-for-profit municipal utility, owned and operated by the City of Pasadena. All Rights Reserved. You may download one copy of the MyMeter Entities on any single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the MyMeter Entities without first obtaining the written permission of Accelerated Innovations, LLC and the teams or organizations noted herein. Terms of Use | Privacy Policy Links to and from this Website and/or MyMeter Entities from or to Third Party Sales Locations, Third Party Social Networking Features and other websites or locations maintained by third parties, do not constitute an endorsement by MyMeter Entities of any such third party website or content. THE MAXIMUM LIABILITY OF MYMETER ENTITIES, OR ANY VENDOR FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS WEBSITE, THE MERCHANDISE, THE SERVICES OR THE OTHER MYMETER ENTITIES IS $50. "Spyware" or "adware" is any software which has been downloaded to and/or installed on an Internet user's computer, without the user's actual consent, and facilitates the distribution of any commercial message to the user. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to accept or reject most cookies. In such a case, the customer information which we have gathered may be one of the business assets we transfer. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose, and/or share your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Website's Terms of Use or as otherwise required by law. If you do not agree to this Agreement, do not use this Website or the MyMeter Entities. MyMeter Entities will be entitled to recover its court costs and reasonable attorneys' fees and expenses incurred in successfully proving any breach of any term of this Agreement. 100 North Garfield Ave., Room N106 You acknowledge that by submitting your Submissions via the Public Forum, no confidential, fiduciary, contractually implied or other relationship is created between you and MyMeter Entities or between you and third party Vendors other than as expressly set forth in this Agreement. If you set your browser or Adobe Flash options not to accept cookies or local shared objects, you may not be able to take advantage of certain services on our Website. Box 1337 Pasadena, TX 77501-1337 Phone: : 713-475-5566 Fax: : 713-475-4945 Directory USE OF THIS WEBSITE, ALL OTHER MYMETER ENTITIES AND THE PRODUCTS, MERCHANDISE, TICKETS AND SERVICES, INCLUDED HEREIN AND THEREIN, ARE AT YOUR EXCLUSIVE RISK, AND THE RISK OF INJURY FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU. The purchaser is responsible for any applicable taxes not collected by MyMeter Entities and certain states require purchasers to file a sales/use tax return annually reporting taxable purchases that were not taxed and to pay such tax. References to this Website and all materials contained in this Website along with otherwise accessible via Happen/MyMeter controlled Websites, other products or services will be referred to herein collectively as MyMeter Entities. If you want to review or revise the personal information you provided during registration on this Website, and whether you want to receive communications from us, you can either (1) click here to log in, and then click on the applicable menu option on the web page, or (2) call Accelerated Innovations LLC Customer Service at 651-757-4200. Create My Account Call customer service for help: (626) 744-4005 Skip to Main Content City of Pasadena Home Our Website contains links to other websites produced by operated by unrelated third parties. Accelerated Innovations LLC is the organization that produces this Website, which encompasses MyMeter Entities. We may be required to share your personal information and non-personal information pursuant to judicial or governmental subpoenas, warrants, or orders. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE LIABILITY OF FANCONNT ENTITIES IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. You acknowledge that MyMeter Entities is not responsible for, and cannot and does not guarantee, the accuracy, completeness or reliability of information in any material posted or submitted by any user of the Public Form. Latest News Winter Storms Bring Near-Term Drought Relief to the State Some services on our Website require the submission of a credit card number along with personal information in connection with a purchase, other services on our Website require the submission of personal information to the Website. MyMeter Entities in its sole discretion may amend this Agreement, and your use of this Website or the other MyMeter Entities after such amendment is posted on this Website will constitute acceptance of it by you. The Privacy Policy of this Website explains how such information collected via the MyMeter Entities may be collected and used by MyMeter Entities. You hereby waive any argument that any such court does not have jurisdiction over you or such dispute or that venue in any such court is not appropriate or convenient. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 By using this Website you acknowledge that you have reviewed all terms and conditions applicable to the product or service in question and agree to be bound by the terms and conditions. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. You should direct any concerns regarding any external link to the website administrator or Webmaster of the applicable third-party website or location. Certain cookies that are set when some video products are accessed on our Website, called "local shared objects: or "Flash cookies," may not be managed using the settings in your web browser. Examples of the information we collect and analyze using such methods include, without limitation, the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; login name and password; operating system type, version and computer platform; purchase history, which we may aggregate with similar information from other customers; the full Uniform Resource Locator (URL) click stream to, on, and from our Website, including date and time; cookie information; and products you viewed or searched for. Please also be aware, MyMeter Entities may acquire this current information from our financial services partner and update the Payment Profile section of your account to include such revised payment information. Third party text, photo, graphic, audio and/or video material contained on or incorporated in the MyMeter Entities shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Pasadena Water and Power's customers are charged an average residential electricity price of 21.02 cents per kilowatt hour. Due to technical difficulties we are not able to reset your password. Further verification is needed. We are committed to safeguarding your privacy online. If we are required to do so, we will, of course, obey the law. Whether any sales tax will be collected on a given purchase and the amount of tax charged depends on a number of factors including whether the seller is subject to tax in a given jurisdiction. If you have questions or concerns about this Privacy Policy, you can contact us at: Or send an email to support@acceleratedinnovations.com. SPECIAL TERMS AND CONDITIONS APPLICABLE TO SALES OF PRODUCTS AND SERVICES; CUSTOMER SERVICE CONTACT INFORMATION, CHOICE OF LAW; JURISDICTION; ATTORNEYS' FEES, Information Automatically Collected; Cookies; Web Beacons, How You Can Review Your Personal Information. NOTWITHSTANDING ANY TERM IN THIS AGREEMENT, OTHER APPLICABLE TERMS AND CONDITIONS OF THE MYMETER ENTITIES OR ANY ACT OR FAILURE TO ACT BY MYMETER ENTITIES OR ITS VENDORS, YOU ARE EXCLUSIVELY LIABLE FOR ANY AND ALL SUBMISSIONS CONTENT YOU TRANSMIT VIA THE PUBLIC FORUM FEATURES OF THIS WEBSITE. Power Emergencies 626.744.4673. There are 66,546 customers of the company. You are solely responsible for your Submissions and must use the Public Forum in a responsible manner. Problems should be reported to Pasadena Action Line at 713-475-5555. Effective February 1, 2020, this policy on Discontinuation of Residential Water Service for Non - Payment is set forth by PWP in accordance with the City of Pasadena Municipal Code, General Fee Schedule, Power Emergencies 626.744.4673. You must notify MyMeter Entities immediately of any change in your credit or debit card information, including any change to your home address. Should you have any questions about the purchase of product via this Website, please call Accelerated Innovations LLC Customer Service at 651-757-4200, or e-mail support@acceleratedinnovations.com. Pasadena, CA 91101. In states or regions that impose sales or use tax, a purchase is subject to tax unless specifically exempt. Pasadena Water & Power has upgraded its online account management to better serve you. You must pay all amounts accrued in your account, including sales tax and shipping and handling charges, when due. Start New Water/ Electric Service For Refuse only customers, call 626.744.4005 Quick Pay Pay your latest bill without logging into the customer portal Water or Electric Outage Update Find contact information, view FAQs, report water waste, and more Aggregate Usage Property owners with units 50,000 square feet+ to disclose energy usage (CEC) Many advertisements are managed and placed on our Website by third parties. Please make sure to change your password the next time you log in. Free home efficiency assessment and upgrades for residential customers. As time passes, MyMeter Entities may be sold along with its assets, or other transactions may occur in which customer information is one of the business assets transferred. By utilizing a credit or debit card for purchase of any Services or any other applicable products offered via the MyMeter Entities, you authorize MyMeter Entities or Vendor to charge such card on the periodic basis as specified (e.g., once per month for monthly Services) in the amount described on the applicable Service or Services' purchase path(s). House Number Hint: Use ONLY the numeric portion of your address and do not include the unit number for apartments. Sections 6, 7, 8, 9, 10, 11 and 12 of this Agreement will survive any termination or cancellation of this Agreement. Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage. We use automatic methods such as cookies (small amounts of data, which often include an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive), single-pixel GIF images ("web beacons") or similar technologies, alone or in combination with personally identifiable information you choose to provide us, to make our Website work better, to understand Website usage and trends, to deliver a more personalized experience and to improve our content and offerings. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. With your permission, we may also send you e-mails with special offers and promotions. Please check your records and try again. This Agreement will be governed by the laws of the State of Minnesota applicable to contracts entered into and performed exclusively in that State. If you submit any personal information to us, or to our third-party service providers acting on our behalf, you can be assured that we will not sell, lease, or share your personal information with or to anyone else, except as follows: (1) to our third-party service providers, and only so that they may help us provide services you've requested and in certain circumstances to provide you with ticket related offers; (2) to the utilities or organizations noted herein., to the extent that you've submitted information that relates specifically to such organization or entity (e.g., you've asked to receive the newsletter of one or more organizations or entities via email or you've purchased organization or entity-specific services, products or merchandise), so that they may learn more about users like you, and provide better services to you; (3) upon notice posted on an applicable location of our Website where we collect your personal information for an economic transaction and notify you that we will be sharing such information with a third party, where such third party is clearly identified; and (4) on occasion, we may offer a special promotion (such as a sweepstakes, contest, or free subscription to goods and/or services) on this Website in conjunction with a third-party service provider, sponsor, or promotional partner, and share your information with that service provider, sponsor, or promotional partner so that it can send you other special promotions it offers, but only if you give us permission to do so. In order to participate in MyMeter Entities, you will be asked to register an account by providing certain personal information such as your name and/or email address. City Values Responsiveness Honesty and integrity Accountability Excellence Open, clear and frequent communication Innovation Diversity and inclusiveness We do not transfer cookies associated with our Website to any other company, nor do we authorize any other company to access the cookies we have placed on your computer's hard drive. For details, see the website of, or otherwise contact, the applicable taxing authority. Purchases from the MyMeter Entities are not exempt from sales or use taxes simply because they are made from the Internet or because MyMeter Entities is not required to collect sales or use tax by any particular state or region. Your temporary PIN has been sent to your email address on file with PWP. In order to purchase Merchandise, Tickets, Services or any other products via the MyMeter Entities or via Third Party Sales Locations, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit or debit card information and shipping address. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. Electric vehicle incentives to help you go green! Bill assistance and services for low-income customers, all. MyMeter Entities may in its sole discretion decline service to or terminate any account. We may allow other companies that are presenting advertisements or providing services on our pages to set and access cookies on your computer and/or web beacons or similar technologies on certain of our pages and/or certain emails sent by us. Therefore, no personal information is disclosed in this manner. IMPORTANT: Refuse only customers cannot register for the portal at this time. We do not install any spyware or adware in connection with our Website, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 2016 Accelerated Innovations, LLC All rights reserved. MyMeter Entities may change, suspend or discontinue any aspect of this Website or the other MyMeter Entities at any time, including the availability of any product, Merchandise offering, Ticket offering, Service, feature, database or content. Except for any materials noted herein, the MyMeter Entities is owned by Accelerated Innovations, LLC. IN NO EVENT SHALL MYMETER ENTITIES OR ANY VENDOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO USE OF OR INABILITY TO USE THIS WEBSITE OR OTHER MYMETER ENTITIES INCLUDING, BUT NOT LIMITED TO, ANY TRANSACTION FOR PRODUCTS, MERCHANDISE, TICKETS OR SERVICES. The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. Our registration and order forms contain a box to place your name, address, email, and or cell phone number indicating your consent to receive special offers and promotions from us. Pasadena Water and Power's official Twitter account. Pasadena Water & Power has upgraded its online account management to better serve you. Pasadena will combine world class events, science and technology, arts and culture, history and architecture with great neighborhoods and opportunities for all. By using this Website and participating in the various activities and features including but not limited to Games, Votes, Contests, Sweepstakes, Merchandise and Service Purchases, and Submissions, you agree and opt in to receiving email or messages with confirmations, promotions, information and responses about various activities, promotions or features. The Privacy Policy of this Website explains how such information may be collected and used. By using this Website or the other MyMeter Entities or by clicking a box that states you agree to this Agreement, you agree to be bound by this Agreement. In consideration of your use of the MyMeter Entities, you agree (i) to provide accurate, current and complete information about yourself as may be prompted by any registration forms ("Registration Data"); (ii) to maintain the security of your password and identification; (iii) to maintain and promptly update Registration Data and any other information you provide to MyMeter Entities, and to keep it accurate, current and complete; (iv) not to sell, transfer or assign your account; and (v) to be fully responsible for all use of your account and for any actions that take place using your account. Pasadena Water & Power has upgraded its online account management to better serve you. Receive up to $4,000 in free energy and water-saving upgrades. A temporary PIN has been reset successfully. Exactly 8,743 of them are commercial accounts, 57,802 of them are residential customers and one is an transportation account. As a community-owned utility, PWP's first priority is to serve our customers. Free home efficiency assessment and upgrades for residential customers. Users of this Website are subject to this Agreement. To opt out of all promotional features you must uncheck the checked box from your profile page where it indicates your agreement to receive promotional emails. This Privacy Policy applies only to this Website, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply. MyMeter Entities may also offer opportunities for you to transmit messages, information, ideas, opinions, images, audio, video, creative works or other information or material via third party social networking websites and products (collectively as Third Party Social Network) Any use of Third Party Social Network is subject to the then current terms of use of the applicable third party website or product and not this Agreement, unless you are notified otherwise, in which case the terms and conditions set forth in such notification will apply. Water Emergencies 626.744.4138. MYMETER ENTITIES EXPRESSLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY DAMAGE, LOSS OR INJURY ARISING OUT OF: THE ACTIVITIES OF ANY VENDOR, THE MERCHANDISE OFFERED BY THE VENDORS, ANY LOSS OR INJURY RESULTING FROM YOUR ACCESS OR INABILITY TO ACCESS THE MYMETER ENTITIES, ANY THIRD PARTY SALES LOCATIONS OR ANY PRODUCT OR SERVICE THEREIN, OR ANY LOSS OR INJURY ARISING OUT OF YOUR PURCHASE OR USE OF ANY PRODUCTS, MERCHANDISE, TICKETS OR SERVICES. Network advertisers who place advertisements on our Website may use cookies and web beacons to collect non-personally identifiable information about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you. Recently there has been an increase in scam attempts; if you receive a fraud call, hang up! If you want to close your account with us and have us delete the personal information in it (except for information that we keep for record-keeping purposes), you should contact Accelerated Innovations LLC Customer Service at 651-757-4200. In the event that MyMeter Entities is unable to process charges to your primary credit or debit card on such periodic basis or in such amount, you authorize MyMeter Entities to charge an alternative card saved in the Payment Profile section of your account. MyMeter Entities is not responsible for the availability of these third party resources or their contents. There are two ways to make a payment: 1) One-Time Payment - you only need your account number or 2) Register on our Customer Portal - if you register, you can: (1) save payment information; (2) set up auto payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts. P asadena Water and Power provides electricity in Pasadena in Los Angeles County, California. 626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays. This Website and other MyMeter Entities may offer you opportunities to vote in connection with certain events and also to enter games, contests and sweepstakes. Skip to Main Content . We do not have an email on file for your Account Number. Because of federal law, we cannot knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent. By purchasing any Merchandise, Tickets, Services or any other products offered via the MyMeter Entities, you acknowledge and agree that your credit or debit card is being charged by the payment processor of MyMeter Entities or its Vendor, the operator of such product or service. If any sales tax will be collected directly by MyMeter Entities in connection with a purchase that amount will be shown either prior to the completion of any purchase or reflected in the final confirmation of that purchase. City Mission The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. Create My Account. MyMeter Entities may also impose limits on certain offerings and features or restrict your access to parts, or the entirety, of the MyMeter Entities without notice or liability at any time in MyMeter Entities' exclusive discretion, without prejudice to any legal or equitable remedies available to MyMeter Entities, for any reason or purpose, including, but not limited to, conduct that MyMeter Entities believes violates this Agreement or other policies or guidelines posted on this Website or via other MyMeter Entities or conduct which MyMeter Entities believes is harmful to other customers, to MyMeter Entities business, or to other information providers. The Residential Grid Access Charge is a flat fee of $4.50 per month; for customers who are billed bi-monthly, the charge will appear as $9.00 on each bill. The trademarks or service marks displayed herein are the sole property of their respective entity or licensee and may be used only with permission of the entity including but not limited to the Teams, Leagues and Organizations noted herein, MyMeter, and Accelerated Innovations, LLC. We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.