doit helpdesk illinois gov

May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Chicago: 312-814-DoIT (312-814-3648) Make the choice to maintain your health today to better enjoy tomorrow. Remember not to shut down your PC at the office. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Were you able to access something, but now can't? Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The restart should be done at the end of the work day to allow the PC to restart and update. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. We must all do our part to strengthen cybersecurity. Central Complaint Registry. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Email: DoIT.Helpdesk@illinois.gov. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Watch for communications written in broken English. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. If you are using the Citrix Workspace App, you run the risk of not connecting. More information is posted on the this page. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. DoIT targets to provision in accordance with Request Fulfillment guidelines. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov http://www.office.com/. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Are you unable to recall your Digital ID user name or password? Remember not to shut down your PC at the office. Something was working and now isn't? Here is the fix. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Welcome to DoIT Identity Management (DIM). If you are using a personal device to work from home you should be using Citrix Remote PC Access. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. DoIT Identity Management Accounts Footer. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. -Staff will escalate to management as required. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. The CIO or Group CIO may follow-up with the ITSD Manager or email. IDHS Office Locator. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. IDHS Help Line 1-800-843-6154 As you transition to remote work, Webex and videoconferencing skills will become more valuable. Dont forget to mute your connection upon entry to the meeting. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Report all suspicious activity to DoIT.Security@illinois.gov. Take a walk around the block or walk the stairs in your house. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Remain on Cyber Alert! The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. - Staff will escalate to management as required. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Please respond by saying, "This is . Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. As always, dont forget to mute your connection upon entry to the meeting! It looks like your browser does not have JavaScript enabled. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. In the meantime, please keep trying to connect via Citrix. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Grace B. Hou, Secretary. User ID Revoked. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. June 5, 2020 Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. Chicago: 312-814-DoIT (312-814-3648) Industry best practices guide secure service delivery to agencies. The ITSD team creates a work log entry including the provided information. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). We are working through all the requests for assistance and will get to you as quickly as we can. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. The IT Service Processing team creates a work log entry including the provided information. Benefit Choice is open thru the end of May 2020. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket.

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